Summary:
We offer a 30-day return and refund policy. If more than 30 days have elapsed since your purchase, we are unable to provide a full refund or exchange.
Eligibility for Returns:
For a return to be accepted, the item must be in its original, unused condition, complete with the original packaging. Items with opened internal tin foil pods are not eligible for return. A receipt or proof of purchase is required to process your return.
Initiating a Return or Exchange:
Before sending back your product, please contact us to discuss the return or exchange. Do not return items to the manufacturer or any address listed on our site without prior communication.
Refund Process:
Upon receiving and inspecting your returned item, we will notify you via email of the receipt and the status of your refund request. If approved, your refund will be processed and a credit will be issued to your original payment method within a specified timeframe.
Refund Delays:
If your refund has not been received, please check your bank account first. If it’s not there, contact your credit card company, as it may take some time for the refund to be posted. If you’ve contacted your bank and the refund is still not reflected, please reach out to us at [email protected].
Sale Items:
Refunds are only applicable to regular-priced items. Sale items are not eligible for refunds.
Exchanges:
We will replace items that are defective or damaged. For an exchange, please email us or contact us via the contact page.
Gifts and Gift Cards:
If your order includes a gift or gift card, we reserve the right to withdraw the gift or deduct its value from the refund in the event of a cancellation or return.
Shipping for Returns:
Contact us to obtain the return address. You are responsible for the cost of return shipping, which is non-refundable. In the event of a refund, the return shipping cost will be deducted from your refund amount.
Delivery Time for Exchanged Products:
The time it takes for your exchanged product to reach you may vary depending on your location.
Need Assistance?
If you have any questions regarding returns or refunds, please contact us through the contact page.
Please ensure to replace [email protected] with the actual email address provided for customer service inquiries.